Return & Refund Policy
At 【请替换：店铺名称】, we want you to shop with confidence. If you are not entirely satisfied with your purchase, you may request a return according to the following guidelines.
Return Eligibility Period
Returns can be requested within 14 days from the date your order is delivered.
Conditions for Returns
To be eligible for a return, the items must:
- Be unused, clean, and in their original condition.
- Include all original packaging and any supplied accessories.
- Not be damaged due to improper handling or misuse.
- Be suitable for resale after inspection.
Returns that do not meet these criteria may be rejected.
Non-Eligible Items
The following items are generally not eligible for returns:
- Personalized or customized products.
- Downloadable digital products.
- Gift cards.
- Clearance items or final sale merchandise.
- Products showing significant signs of use.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to be completed depending on your payment provider.
Incorrect, Missing, or Damaged Items
If your order arrives damaged, incomplete, or contains an incorrect item, please keep all original packaging and contact us promptly at 【请替换：客服邮箱】. We will review the situation and assist you accordingly.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was sent. Shipping fees are calculated and displayed at checkout for your convenience.
Order Processing and Cancellation
Orders are processed within 1-3 business days and typically ship within 7-12 business days. If you wish to cancel your order, please contact us within 12 hours of placing it for a chance to cancel before shipping.